FAQ
Who makes them?
We do! Everything happens in our workshop here in Wellington, Aotearoa, New Zealand. We’ll keep you up to date and send you photos of your Glowies production along the way.
How long will it take to build?
You can expect your Glowie to be built and shipped within 5 weeks of paying for your order. We don’t hold stock and build pieces as they are ordered, each build requires a significant amount of prep. This gives you the opportunity to customise your Glowie colours as you like.
If you require a Glowie urgently let us know and we can place you in the Glowjob priority queue. An additional rush fee will apply.
Can I buy a Glowjob design I’ve seen that’s not listed on the GLOWSHOP?
Most likely! Get in touch and we’ll see what we can do :-)
How do I pay?
Once your order is finalized we will provide you with our bank account details.
Do you create custom Glowies?
Not at the moment. But you can customise any glowjob design that you see on the online shop any way you like!
What is included with my Glowie investment?
Your Glowie will come with a 12v New Zealand-approved power supply which plugs into any power socket. Glowies are fitted with dimmers which can be used to achieve many shades of Glowie, full blown, or low-key! Want something more party? Request a party switch upon order, with this, you can make your Glowie pulse, flash, or strobe.
How durable is my Glowie?
The LED tubing is made from strong PVC, it’s thick, durable, rubbery and very difficult to break. We recommend that your new Glowie is mounted in its spot and handled sparingly for maximum care.
What will the finish be like?
When your Glowie is turned off you’ll see little clear wires linking each piece of LED tubing together. Sometimes there will be small gaps where joins are present and small amounts of glue on the clear acrylic where the tubing has been glued down, this is all part of the construction of your hand crafted Glowie.
How heavy are they?
Depending on size, between 2kg - 7kg.
Will my Glowie make a sound?
No
Will you install my Glowie for me?
No
How do I hang my Glowie?
Securely mount your Glowie to a structure capable of supporting weight of 10kg or more. Ensure all cables are tucked away to prevent any tripping hazards.
We won't drill holes in the acrylic backing unless requested. We choose not to so you have full control of the installing your Glowie exactly as you want it. Here's a video that explains how to safely drill holes into acrylic.
Some hanging methods include:
Screws to attach your Glowie to a wall/structure
Spacers to attach your Glowie to a wall/structure (available from us upon request)
D-links, ceiling hooks and chain/wire for Glowies suspended from the ceiling, or hung in a window
Use only the cables and power supply that come with your Glowie.
Use an extension cord if you require extra length, and only use plug boards with overload protection.
How long will my Glowie last?
LED is a highly efficient lighting technology. You can expect 40,000-50,000 hours of lighting (2-3 years) with constant use.
Pro tip: extend the life of your Glowie by using its dimmer. Running it slightly less bright will improve the lifespan of your Glowie.
NB: Old buildings/homes with old electrics may cause voltages to fluctuate and this can affect the longevity of your Glowie. We recommend you protect your Glowie by using a surge protector plug, like this one, or this surge protector 4-way multi-board.
How long is the cable?
The Glowie will come with 2 metres of cable, this cable is fitted to a power supply with an extra 1.5m of cable, which is then plugged into the wall.
Do you make Glowies that run on batteries?
YES! We can run your Glowie off a small battery pack which you can put rechargeable batteries into. We use these for smaller Glowies so the battery charge lasts longer.
Can my Glowie be outdoors?
We make indoor Glowies, if you take them outside this is at your own risk. Glowjob will not be responsible for replacing any water damaged pieces.
Is it easy to transport my Glowie?
For bigger Glowies we recommend keeping the box it came in so it’s a snug fit. For the smaller Glowies, if they fit in your bag you can take them anywhere!
How do I report an issue?
It's really important that we hear about any issues you might be having with your Glowie - it helps us to make the best Glowies in the business. Flick us an email outlining the problem, and where possible include picture(s) as this allows us to resolve things much quicker.
Email your feedback to hello@glowjob.co.nz